Work
History
A dynamic and highly accomplished Leader and Product Manager with over seven years of experience managing complex projects across diverse industries. Proficient in Agile methodologies, team leadership, negotiation, and business intelligence tools. Passionate about driving innovation, operational efficiency, and fostering team success through collaborative leadership.
Operation Manager
Paklean
Enhanced operational efficiency by 15% via workflow optimization and resource management.
CRM Manager
Paklean
Improved customer satisfaction by 20% through NPS (Net Promoter Score) and CSAT frameworks.
Product Manager
Keloud(Storage Service)
Negotiated Service-Level Agreements (SLAs) with clients, enhancing service quality and customer retention.
Lecture
Various Universities
Delivered advanced physics courses, including Classical Mechanics, Electricity and Magnetism, and Thermal Physics.